Terms & Conditions

OVERVIEW

Welcome to Sprinkled with Sass Baking Co. The terms “we”, “us” and “our” refer to Sprinkled with Sass Baking Co. We operate this store and website, including all related information, content, features, tools, products and services (the “Services”). Sprinkled with Sass Baking Co. is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (the “Terms”), together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

You represent that you are at least the age of majority in your state or province of residence. To use the Services (including purchasing products), you may be asked to provide information such as your email, billing, and payment details. You represent and warrant that all information you provide is accurate and that you have the right to provide it. You’re responsible for maintaining the security of your account and for all activity under it.

SECTION 2 – OUR PRODUCTS

We make every effort to describe and present our products accurately. Colors and appearance may vary due to your device and screen settings. Because our products are handmade, slight design variations (including color tones and piping/decor) may occur.

All product descriptions are subject to change without notice. We may discontinue products or limit quantities at our discretion.

SECTION 3 – ORDERS

When you place an order, you’re making an offer to purchase. We may accept or decline any order at our discretion. Your order is not accepted until we confirm it and receive payment in full (unless your order qualifies as a large event deposit—see Section 4).

Orders are for personal/household use and not for resale. Please review orders carefully before submitting; we may be unable to accommodate changes or cancellations after acceptance. If we change or cancel an order, we’ll attempt to notify you using the contact details provided at checkout.

SECTION 4 – PRICES, TAXES, AND BILLING

Prices are shown at checkout and may change without notice. Unless stated otherwise, prices exclude applicable taxes and delivery fees. You agree to provide current, complete, and accurate purchase and payment information and to promptly update it as needed.

Payment Policy: For most orders, payment is due in full at the time of booking. Large event orders (e.g., weddings)may require a deposit to hold your date, with the remaining balance due closer to pickup/delivery (we’ll specify timing in your invoice). Deposits are non-refundable.

SECTION 5 – CANCELLATIONS & REFUNDS

Because our products are custom and perishable:

  • Standard Orders: Orders canceled 7 days or more before the scheduled pickup/delivery may be eligible for a partial refund (less any costs already incurred).

  • Orders canceled within 7 days of the scheduled date are non-refundable.

  • Large Event Deposits: All deposits are non-refundable.

  • Approved refunds will be issued to the original payment method.

If you believe there is a quality issue at pickup/delivery, please notify us immediately so we can assess and make it right where possible.

For additional details, see our Refund Policy

SECTION 6 – PICKUP, DELIVERY & SHIPPING

Baked Goods: We do not ship baked goods under Kentucky cottage food laws.

Merchandise: Non-food merchandise (such as branded items or accessories) may be shipped. Shipping costs for merchandise will be calculated at checkout.

Delivery (Preferred): We prefer to deliver all baked goods to ensure safe transport. Delivery fees from our kitchen in Shepherdsville, KY are as follows:

  • Within 25 miles: $15 flat fee

  • 25–50 miles: $35 flat fee

  • 50–75 miles: $60 flat fee

  • Beyond 75 miles: Quoted on a case-by-case basis

Pickup (By Request): Pickup is available upon request and must be scheduled in advance. We will offer pickups on some items on Fridays between 9am and 1pm EST.

Responsibility After Handoff: All items are inspected and considered accepted when handed off for delivery or pickup. Once your order is in your possession (or your designee’s), we are not responsible for damage, including but not limited to melting, smudging, breakage, or issues due to transport or storage. Please follow the storage and handling instructions provided.

Delivery/pickup dates and times are estimates and may be impacted by factors outside our control (e.g., traffic, weather). We’ll notify you promptly if adjustments are required.

SECTION 7 – QUALITY, DESIGN VARIATIONS & ALLERGENS

  • Handmade Variations: Minor variances are inherent to handmade goods and are not considered defects.

  • Freshness & Storage: We bake fresh and provide storage guidance. For best results, follow the instructions provided at pickup/delivery.

  • Allergens: Produced in a home kitchen that processes wheat, dairy, eggs, peanuts, and tree nuts. While we take care to minimize cross-contact, we cannot guarantee an allergen-free product. Please share any allergies before ordering.

SECTION 8 – INTELLECTUAL PROPERTY

All text, images, designs, logos, and other content on the Services are owned by Sprinkled with Sass Baking Co. or licensed to us and protected by applicable laws. You may use the Services for personal, non-commercial purposes only and may not copy, distribute, or create derivative works without our prior written consent.

SECTION 9 – OPTIONAL TOOLS & THIRD-PARTY LINKS

We may provide access to third-party tools and/or link to third-party sites. These are provided “as is” and “as available” without warranties. Your use of third-party tools/sites is at your own risk and subject to those third parties’ terms and policies.

SECTION 10 – RELATIONSHIP WITH SHOPIFY

Sprinkled with Sass Baking Co. is powered by Shopify. Any sales/purchases are made directly with Sprinkled with Sass Baking Co. Shopify is not responsible for your transactions with us. You expressly release Shopify and its affiliates from claims arising from your purchases and transactions with us.

SECTION 11 – PRIVACY

Personal information collected through the Services is governed by our Privacy Policy [LINK] and may also be processed by Shopify under its privacy policy. By using the Services, you acknowledge you have read those policies.

SECTION 12 – FEEDBACK & PHOTOGRAPHY

If you submit reviews or feedback, you grant us a license to use them for operating and promoting the Services. You represent you own or have rights to anything you submit.

Photography: We may photograph products we create and use such images for our portfolio, marketing, or social media. We won’t share your personal details without permission.

SECTION 13 – ERRORS & CHANGES

We may correct errors or update information (including pricing, availability, or descriptions) at any time without prior notice, including after you submit an order.

SECTION 14 – PROHIBITED USES

You may use the Services only for lawful purposes and agree not to misuse them (including infringing IP, harassing others, transmitting malware/spam, scraping, or attempting to bypass security).

SECTION 15 – TERMINATION

We may suspend or terminate access to the Services at any time. Sections intended to survive termination (e.g., IP, Disclaimer, Limitation of Liability, Indemnification) will continue to apply.

SECTION 16 – DISCLAIMER OF WARRANTIES

Except as expressly stated by us, the Services and all products are provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability and fitness for a particular purpose. Your use is at your own risk. Some jurisdictions do not allow certain disclaimers; in such cases, those disclaimers apply to the maximum extent permitted by law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Sprinkled with Sass Baking Co. (and our owners, employees, and partners) will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services or products.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless Sprinkled with Sass Baking Co. (and Shopify and their respective affiliates and personnel) from claims arising out of your breach of these Terms, violation of law, or misuse of the Services.

SECTION 19 – SEVERABILITY

If any provision is deemed unlawful or unenforceable, the remaining provisions remain in effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce a provision is not a waiver. These Terms, together with policies referenced herein, constitute the entire agreement between you and us regarding the Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights or obligations under these Terms without our written consent. We may assign ours without notice.

SECTION 22 – GOVERNING LAW

These Terms are governed by the laws of the State of Kentucky, and applicable federal law. You consent to venue and personal jurisdiction in the state and federal courts located in the jurisdiction where Sprinkled with Sass Baking Co. is headquartered.

SECTION 23 – HEADINGS

Headings are for convenience only and do not affect interpretation.

SECTION 24 – CHANGES TO TERMS

We may update these Terms from time to time. We’ll post updates on this page and note material changes as required by law. Continued use of the Services after changes take effect constitutes acceptance.

SECTION 25 – CONTACT

Questions about these Terms can be sent to info@sprinkledsass.com.

Sprinkled with Sass Baking Co.

info@sprinkledsass.com

921 North Buckman Street, 1005, Shepherdsville Kentucky 40165, United States

(502)531-7240